DONOR FAQ


Q. Why should I make a donation at givemore24.org on September 20th?

We encourage you to support causes by giving year-round, but think of Give More 24! as our region's very own charitable holiday. It's a day to celebrate the work of local nonprofits by giving something extra—or “giving more.” By doing so, our collective giving makes southwest Washington stronger. Plus, gifts made through Give More 24! are amplified by matching funds (only applicable for certain nonprofits) and also have the power to qualify your favorite nonprofit for one of our numerous prizes.


Q. Who can make a donation during Give More 24!?

Anyone can make a donation to a participating nonprofit at GiveMore24.org or through embedded Give More 24! donation forms on a participating nonprofit's website. You do not have to have a fund at the Community Foundation for Southwest Washington. You can even reside outside of southwest Washington and still donate. As long as you care about a cause or program in southwest Washington, you can take part in Give More 24!


Q. Can I send in a Check?

Cash or check gifts will not be applied to Give More 24! totals due to verification requirements. For 24 hours, starting at 12 a.m. on September 20, you can go to GiveMore24.org and use your credit card to donate to more than 150 participating nonprofits. You can search for nonprofits by name, service category or location. Every nonprofit involved in Give More 24! serves the community of southwest Washington and has a unique Give More 24! donation page to demonstrate their mission. Once you find a nonprofit to support, you can then choose your contribution amount - starting as low as $5.


Q. Can I make a Give More 24! gift through my charitable fund at the Community Foundation?

Yes. Donations made via a fund held at the Community Foundation for Southwest Washington can count toward Give More 24! and will not be subject to transaction fees. For more information on how to make Give More 24! donations through your charitable fund please email our Senior Philanthropic Advisor, Anne Digenis, at anne.digenis@cfsww.org.


Q.Is my gift tax deductible?

Give More 24! donations are tax deductible, including any amount a donor pays to offset the credit card fees related to their gift. Immediately after making your contribution, you will receive a confirmation email from the organization(s) you supported. This email will include the necessary tax information, so make sure to save this correspondence for your records. By selecting a specific charity to receive your donation, the full amount of your gift is directed to that charity and will not be given to any other nonprofit, including the Community Foundation for Southwest Washington. Donors cannot designate their gifts for specific nonprofit projects or programs.


Q. Is my gift safe and secure?

Yes. The GiveMore24.org website uses Stripe, which is a PCI-Level 1 compliant online credit card processor. You can be sure that your personal information is protected when you donate through GiveMore24.org, or embedded Give More 24! donation forms on a participating nonprofit's website. For more information, please read more about Stripe's security and privacy policy.


Q. Does it cost anything to give on GiveMore24.org?

There is no fee to you as a donor. As with any credit card transaction, there is a standard fee assessed by the credit card company. Our technology partner, GiveGab, has negotiated a fee of 2.2% + $0.30 per transaction. Donors have the option of covering these costs on behalf of the nonprofit. If a donor declines to cover the credit card processing fee, that amount will be withheld from the final disbursement to nonprofit organizations. As for prize and matching funds, nonprofits receive 100% of any of these awards obtained during the event.


Q. Does the Community Foundation receive any portion of the donations or fees?

No, the Community Foundation for Southwest Washington does not receive any portion of your donation or the related transaction fees. However, the Community Foundation will be eligible for donations and match dollars as a participating nonprofit in Give More 24!


Q. What organizations are participating in Give More 24?

Verified 501(c)(3) public charities that provide services in Clark, Cowlitz or Skamania Counties are invited to register for Give More 24! The Community Foundation will verify that each participant is recognized by the IRS as qualified recipients of tax-deductible gifts in compliance with IRS 990 requirements.


Q. Can I give to more than one organization?

You may make multiple donations to nonprofits. However, only registered nonprofits will be eligible to receive gifts through GiveMore24.org.


Q. What if I can't find my favorite nonprofit on the Give More 24! site?

While we encourage participation in Give More 24!, nonprofits are not required to join. Nonprofits that are not registered to participate in Give More 24! are not eligible to receive gifts via GiveMore24.org. However, we are happy to assist you with your charitable giving outside of Give More 24! Please email us at info@cfsww.org for more information.


Q. How will I be recognized as a donor?

Donors receive immediate thank you(s) and tax receipt(s) from the organization(s) they support financially. If you prefer not to be recognized, you can choose to make an anonymous contribution at GiveMore24.org. Anonymous donors will receive a tax receipt, but will not receive further correspondence from the nonprofit organizations to which they contribute.


Q. What are the minimum and maximum donation amounts?

The minimum donation amount for Give More 24! is $10, but there is no limit to how much you can give. All gifts made through GiveMore24.org are non-refundable.


Q. May I get a refund if there is an error with my donation?

Yes. While charitable donations made on GiveMore24.org are irrevocable, we will process refunds if there are extenuating circumstances related to the transaction. Please contact GiveGab if you have an issue with your donation. If the donation has already been disbursed to the charity(ies) you designated, you will need to contact the charity(ies) directly to request a refund. The Community Foundation for Southwest Washington cannot guarantee that a charity will refund your donation as this decision is entirely at the discretion of the participating charity.


NONPROFIT FAQ


Q. What is Give More 24!?

Give More 24! is a 24-hour, online fundraiser that rallies our community to raise money for more than 100 local nonprofits—all using a simple and exciting website. It's a day when everyone who cares about southwest Washington can take action by giving what they can, wherever they are, at the same time.


Q. When is Give More 24!?

Give More 24! starts at 12:00 a.m. and ends at 11:59 p.m. on September 20th, 2018.


Q. Why should my organization participate?

Give More 24!is a great way to boost your organization's fundraising efforts, gain exposure and improve capacity around online giving and campaigns. As Southwest Washington's largest day of giving, Give More 24! provides eligible nonprofits with an opportunity to reach potential new donors through a region-wide event and integrated marketing campaign. For more information or resources to share with your board, please contact the Community Foundation giving day team at givemore24@cfsww.org.


Q. How can my organization participate? Is there a fee?

Registration is required for participation. This includes payment of a tiered participation fee, ranging between $100 and $300. Please also review the Terms of Participation agreement. Beyond these steps, every organization must ensure that its profile on the event website, https://www.givemore24.org, is up-to-date well in advance of the giving day. In addition, participating nonprofits are more successful when they commit time and energy to planning and promoting a Give More 24! campaign. The Community Foundation will provide a Give More 24! Toolkit and trainings to support participating organizations in this effort.


Q. Is my organization eligible to participate?

Every participating organization must have projects or programs that actively engage with and serve residents of Clark, Cowlitz or Skamania Counties. Each must be recognized by the IRS as a 501(c)(3) public charity—a qualified recipient of tax-deductible gifts. The only exception to this rule is when a public charity serves as a fiscal sponsor for an unqualified organization. Additionally, all participating nonprofits will be required to attest that they are in compliance with state mandated fundraising laws prior to prior to beginning to collect donations. For more information about how to confirm your organization is in compliance, please see the following GiveGab support article: Important Update Regarding Fundraising Requirements.


Q. What is the deadline to ensure my organization can participate?

The deadline to register and have guaranteed inclusion in Give More 24! is Friday, June 15. Your profile on GiveGab is available 365 days a year for fundraising and volunteer management.


Q. How can I help make the day a success for my organization and our community?

After registering, your organization should begin customizing its fundraising campaign. The How do I customize my fundraising campaign? support article will walk you through all the steps. Next, check out all the tips and tools on our Nonprofit Toolkit page. Additionally, we'll be providing dates and registration links to GiveGab webinars that cover everything related to the giving day platform. You can also find this information on the Trainings page. In July, the Community Foundation will provide digital fundraising training sessions. All of these resources are available to support your organization's success, but most important is the commitment, creativity and energy that you apply to your own giving day campaign.


Q. How much of each donation goes to my organization?

As with any credit card transaction, there is a standard fee assessed by the credit card company. GiveGab negotiates these terms on behalf of Give More 24! and has secured a fee of 2.2% + $0.30 per transaction. Donors have the option of covering these costs on behalf of the nonprofit. For the Give More 24! campaign, GiveGab charges a 2% campaign management fee that is capped at $20 per donation. The Community Foundation will be covering this cost to offset the absence of the stretch pool. As for prize and matching funds, your organization will receive 100% of any of these awards obtained during the event.


Q. Who is GiveGab?

GiveGab is the company that powers the online giving platform behind Give More 24! Aside from this event, GiveGab helps nonprofits raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy-to-use products that allow organizations to function in a more streamlined manner.


Q. Who is Stripe?

Stripe is GiveGab's third party online credit card processor. It helps facilitate the processing of donations and the distribution of those funds to nonprofit organizations after Give More 24! is over. Stripe follows the most strict requirements for security in the industry and Stripe is certified as a PCI Level 1 Service Provider. Read more about Stripe's security and privacy policy.


Q. Why does Stripe require date of birth and the last four digits of the nonprofit administrator's Social Security number?

As an online platform that collects, processes and distributes money in the form of donations from supporters to organizations, GiveGab must abide by the rules, regulations and compliance laws of the United States. In particular, they are required to verify that the individual registering an organization to collect donations is authorized to do so and is who they say they are.

Financial services entities such as Stripe are obligated, under provisions in the Patriot Act, to verify the identity of those who conduct transactions on behalf of the "legal entity customers" they serve. Nonprofit organizations are not excluded from the definition of "legal entity customer." Every nonprofit organization has at least one individual who has provided his/her Social Security number to a bank and/or other financial partners in order to transact business. Note that this data is available only to Stripe, not the Community Foundation for Southwest Washington or GiveGab. (Read more about Stripe's security and privacy policy. Stripe's request of a driver's license or other government issues ID is a reflection of the same customer identification requirements.)

More importantly, GiveGab and the Community Foundation have a duty to our users. When donors choose to support a cause with a monetary gift, it is essential that they trust their donation will support what they intended it to support. You can read a full explanation including how this information is stored in the following GiveGab support article: Why do you require personal information to enable donations?


Q. How does an organization know who has donated and how much?

All participating organizations will have access to a full report of donor information the day pre-event giving begins that will be available as long as your organization is registered on GiveGab. This report can be downloaded as a .CSV file via the administrative dashboard on GiveGab. The report is updated in real-time and will include the donation payout date for bank account reconciliation, donation information (including a breakdown of the fees), and donor contact information for those who have not opted to give anonymously.


Q. How do donation receipts work? Does my organization need to send letters?

All individuals who donate through the Give More 24! website will automatically receive an emailed tax receipt from your organization immediately after making their contribution. This receipt is unique to your nonprofit and can be customized through the GiveGab administrative dashboard. For more information on how these email messages are structured, please read this GiveGab support article: Can I preview my organization's "Thank You" email?


Q. What portion of a donation made on GiveGab is tax deductible?

All gifts are tax deductible, including any amount a donor pays to offset the credit card fees related to their gift. When a donor chooses to offset the fees, they are actually ensuring the nonprofit realizes the full amount of their intended donation after payment of the fees. The entire gift, including any fees, will be reflected on the donor's receipt as a single amount.


Q. If our organization has secured a matching gift, how are these dollars applied?

We encourage organizations to secure their own additional matching donors for Give More 24! Matching gifts must be a minimum of $500. If your organization secured such a gift, you are required to submit a completed Matching Funds Agreement of Understanding. All matching gifts are credited $1 for every $1 donated online. These dollars are applied automatically by the GiveGab platform. Thus, the dollars will count toward your progress throughout the day in real-time. Learn about auto-matching and how to activate this feature here: What is Auto-Matching?


Q. How do the prizes work?

Every organization participating in Give More 24! has the chance to win one or more of our numerous prizes. These prizes are awarded based upon pre-defined nonprofit and donor milestones during the 24-hour giving challenge. The full list of prizes will be available on the Give More 24! website in early August. Each of these prizes will be awarded through the GiveGab platform. Organizations are eligible to receive more than one prize. Prize dollars will be distributed by the Community Foundation for Southwest Washington. For more details about fund distribution, please see the next question.


Q. What happened to the stretch pool?

Those that participated in Give More 24! before 2018 may remember having a stretch pool. In the early years of Give More 24! this incentive attracted participants and donors because it added a small amount to each donation. However, as the total raised during Give More 24! grew and the stretch pool shrank, the financial impact of stretch dollars was drastically reduced. In fact, in its final year, stretch benefits were on par with processing and platform fees (~6% in 2017). Our data also shows that the most successful nonprofits in Give More 24! are those that secure and position $1-to-$1 matching gifts to encourage giving. As a result, we decided to channel our staff time toward attracting prize sponsors and high-impact matching gifts. In 2018, we also made the decision to fully fund platform fees, which further reduces transaction costs for our participating nonprofits.


Q. When will organizations receive their Give More 24! contributions?

If your organization's bank routing and account information has been verified, it can expect to receive all donations, less any uncovered credit card transaction fees, via direct deposit within 7 business days from the first gift made and every 24-48 hours thereafter. GiveGab uses a PCI Level 1 compliant payment service to ensure that all financial data is secure. If your organization earns a Give More 24! prize or receives a contribution from a Donor Advised Fund held at the Community Foundation for Southwest Washington, these funds will be delivered 20 business days from the event. These disbursements will be made by check to the address associated with your Give More 24! profile and will include a final distribution report for your organization.


Q. Can my organization host a special event?

Yes! We encourage you to plan an event, partner with other participating nonprofits, or connect with a local business to raise awareness about Give More 24! However, in order to be listed an as "official" Give More 24! event on the giving day website, participants must submit a Certificate of Insurance to the Community Foundation for Southwest Washington. The Certificate of Insurance must name the Community Foundation for Southwest Washington as an additional insured entity in order to cover any unforeseen circumstances.


Q. Can we encourage donations by giving away prizes or free gifts?

All gifts made during Give More 24! must be tax deductible. The IRS stipulates that in order for a free gift to the considered tax deductible, "no goods or services are provided in return for the contribution." However, a donor may receive a benefit that is inconsequential or insubstantial (token benefit) if one of the following tests is met:

  • The Fair Market Value of all benefits received in connection with the payment does not exceed 2% of the payment or $109 in 2018, whichever is less.
  • The payment/donation is at least $54.50 and in connection with it the donor receives only token benefits (bookmarks, calendars, mugs, posters, tee shirts, etc.) generally costing no more than $10.90 cumulative for the year.
  • The nonprofit mails or otherwise distributes free, unordered items to patrons (not based on an actual donation).

Gift cards are considered cash and can't be given to a donor who makes a charitable gift. The gift cards could be used to purchase token benefit items (listed above) for donors as long as the gifts don't cost more than the $10.60 limit.


Q. Can donors send in checks during Give More 24!?

Cash or check gifts will not be applied to Give More 24! totals because of the administrative barriers surrounding verification of contributions. Thus, we encourage nonprofits to use laptops or tablets to process in-person donations via the givemore24.org website. givemore24.org donations must be made during the giving period, beginning September 10 and ending at 11:59:59 on September 20. All donations made through givemore24.org will be automatically added to your giving day total.


Q. What if our initial fundraising results differ from our final disbursement?

Final disbursements from GiveGab through your Stripe account will not include prize dollars earned or contributions from Donor Advised Funds held at the Community Foundation for Southwest Washington. These will be disbursed as a separate check within 20 business days of Give More 24! Regarding the funds raised through the online platform, which each nonprofit will be able to see their gifts in real time, be aware that reconciliation may impact your final total. All donations are final. However, GiveGab does issue refunds from the time of receipt to the time of disbursement for a variety of reasons, including consumer disputes. Therefore, donation "reports" can change even after the nonprofit received disbursement from GiveGab.